The listings below are provided, in the language in which they were submitted, as a free information service to the CAHSPR community. While attempts are made to verify information, errors may exist. Please see disclaimers for terms of use.

Post a new event!

Improving Wait Times: Single-entry models for hip and knee replacement patients

November 24, 2014

Host Organization:



Timely access to scheduled services is an urgent and persistent national issue. Single-entry models (SEMs) are more likely to achieve sustained improvements in wait times for scheduled health services, as proven by countries that have successfully implemented their use. However, the impact of single-entry on health and health systems has not been well demonstrated.
The Winnipeg Regional Health Authority and Manitoba Health implemented a SEM, the “Winnipeg Central Intake Service” (WCIS), to better manage patients waiting for hip and knee replacement. Presenters will discuss the context and motivation for introducing SEM in Winnipeg, results of their evaluation, critical success factors and experiences of stakeholders from across the continuum of care.


Dr. Deborah Marshall, Canada Research Chair in Health Services and Systems Research; Associate Professor in the Department of Community Health Sciences, University of Calgary.

Zaheed Damani, MD/PhD Candidate in the Department of Community Health Sciences, University of Calgary.

Dr. Eric Bohm, orthopaedic surgeon, Medical Director of the Winnipeg Central Intake Service and Director of Health System Performance at the George and Fay Yee Centre for Healthcare Innovation (University of Manitoba).

Brie DeMone, Executive Director of Acute, Tertiary and Specialty Care for Manitoba Health, past Executive Director of Health System Innovation (Manitoba Health, Healthy Living and Seniors), and past Director of the Waiting Times Task Force (Manitoba Health).

Dr. Brock Wright, Senior Vice-President Clinical Services for the Winnipeg Regional Health Authority.


By participating on the webinar, participants will:
     ✓ Understand the basic principles of SEM and the specific features of the Winnipeg Central Intake Service for hip and knee replacement
     ✓ Learn about the key findings and results from a comprehensive evaluation of this waiting time management model (from a health service delivery and stakeholder experience perspective) along with key considerations to ensure successful implementation of a SEM.
     ✓ Explore the evidence-informed policy directions and stakeholder feedback for improving service delivery for scheduled services
      ✓ Learn and share challenges and best practices with other provinces.


Who Should Attend?
Health researchers, health care professionals, policy makers, health system or delivery decision makers, students/trainees, KT practitioners and other stakeholders.

What are IHSPR Policy Rounds?
CIHR’s Institute of Health Services and Policy Research (IHSPR) Policy Rounds are webinars that disseminate research results and foster knowledge exchange among researchers, health care policy and decision makers, and other stakeholders. IHSPR Policy Rounds promote evidence-informed decision making. Anyone is welcome to participate!
For information on upcoming IHSPR Policy Rounds, please visit:

Better research ... better decisions ... better health

Forgot your Password?

Simply enter your email address below and we'll send you a new password right away!

The email address you entered does not exist in our system.

Please remember to check your junk/spam folders if you don't receive your new password promptly.

Password reset link is in the mail!

Please check you email for the password reset instructions. We hope you'll join us soon!